Refund policy

Overview

To be eligible for a return, your item must be unused, unwashed, in the original packaging, with the original tags attached.

• Refund to original form of payment: within 10 days of fulfillment
• Store credit: within 20 days of fulfillment

The following items cannot be returned or exchanged: items labeled ‘Holiday’ or seasonal, ‘Special Order’ items, travel bags, gift cards, and gift boxes. All sale items and all international purchases (including Canada) are final sale.

Questions? Email support@obioutfitters.com or call toll free +1 (855) 699-2738.

How to Start a Return

Email support@obioutfitters.com with your order number and let us know whether you’d like a refund or store credit. We’ll send a prepaid return label.

Please note:

• The return label cost is deducted from your refund or store credit.
  
• Once a return has been submitted for a refund to the original form of payment, we
  cannot change the outcome to store credit (or the reverse).
  
• Some items are subject to an additional shipping & handling fee.

Return Period

    • Refund to Original Form of Payment: 10 days from fulfillment.
    • Store Credit: 20 days from fulfillment.

Returns We Cannot Accept

Refunds will not be issued for the following, and the item(s) will be donated or recycled:

• Item(s) have been washed or worn
  
• Item(s) have stains
• Item(s) have animal hair
  
• Item(s) are returned damaged
  
• Item(s) do not have original tags attached
• Item(s) are final sale
• Item(s) are received outside of our return window

Obi Outfitters is not required to issue a refund for item(s) that breach our return policy.

Exchange Policy

We don’t process direct exchanges. If you need a different item or size, select store credit asyour return outcome. You’ll receive the full value of the item as a gift card to repurchase theproduct(s) you want.

• Exchange period (store credit): 20 days from fulfillment
  
• Once a return has been submitted for store credit, we cannot change the outcome.
  
• Standard return eligibility applies (unused, unwashed, original packaging and tags).
  
• The items listed under Overview as non-returnable cannot be exchanged.

International Orders

All international purchases, including orders shipped to Canada, are final sale and cannot bereturned or exchanged.

Damaged or Defective Items

If your item arrives damaged or defective, email support@obioutfitters.com within 14 days of delivery with your order number and photos showing the issue and the garment’s size label.

Once we confirm a manufacturing defect or damage in transit, we’ll send a replacement in the same style and size at no cost, or refund you in full if the item is no longer available. We may ask you to return the original using a prepaid label we provide.

This covers faults present when your order arrived. Damage from wear, washing, or accidents is not covered.

Refunds

Refunds normally take 3-6 business days, but some banks have even longer processing times. Once the refund has been processed, you will receive a refund confirmation email. Some items will be subject to an additional shipping & handling fee deduction.